Auditions & Employment
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Pittsburgh Public Theater
621 Penn Avenue
Pittsburgh, PA 15222
Box Office Lead Associate/Shift Supervisor
Pittsburgh Public Theater is seeking a friendly and experienced Box Office Lead Associate to join our full time staff. Working closely with the entire box office team, the Lead Associate assists the Box Office Manager with the day to day operations of dynamic office. Serving as a key member of the box office staff, the Lead Associate is responsible for: maintaining a high level of customer servicein responding to all ticket inquiries (electronic, phone, in person), serving as shift supervisor when needed, and assisting in training of part time staff. In their role as shift supervisor, the Lead Associate will complete all pre-show duties, serve as the main point of contact for any customer service needs, work closely with house management and other staff to ensure a pleasant patron experience, and perform all close out duties. In performance season, the position's working hours will include both evening and daylight hours. In non-performance season and during dark weeks this position's hours will be entirely daylight. Includes occasional holidays. This is a full time 40 hour a week position.
The successful candidate will have superb attention to accuracy and detail, a working knowledge of Tessitura or similar ticketing systems, and excellent customer service and time management skills. Also required are strong writing and interpersonal communication skills and knowledge of Microsoft Word and Excel. This position requires two years customer service experience. Box Office and/or Shift Supervisor experience preferred. Must be able to climb stairs and lift boxes of ticket stock unaided (up to 20lbs).
Qualified candidates may submit a cover letter and resume by email to firstname.lastname@example.org. Deadling for applying is October 1, 2015.